Sapphire SURFACE ENGINEERED FLOORING MAINTENANCE
•Never flood the floor with water.
•Do not use soap-based detergents, as these may leave a dull finish on your floor.
•Do not use abrasive cleaners, steel wool or scouring powder, as these may scratch your floor.
•Never wax, polish, sand or lacquer.
•Use doormats outside each entrance to your home to prevent dirt, sand, grit and other substances such as oil, asphalt and driveway sealer from being tracked onto your floor.
•For furnishings, use wide-bearing, non-staining floor protectors, such as clear, hard plastic or non-staining felt protectors, for heavy furnishings.
•Promptly remove all liquid spills, including pet urine.
•Yangzi does not approve the use of steam-based cleaners.
CRYSTAL SURFACE ENGINEERED FLOORING LIMITED WARRANTIES
LIMITED WARRANTY FOR RESIDENTIAL AND COMMERCIAL USE
Yangzi warrants that your crystal surface engineered flooring will be free from manufacturing defects and, for the applicable warranty period*, under normal household conditions**, will not fade under artificial light or sunlight, stain or show wear through the image layer and will resist water damage.***
*The applicable warranty period is 15 years for residential use and 10 years for commercial use, in each case measured from the date of purchase.
**Normal household conditions means those daily activities commonly associated with residential use.
***Any type of spill or liquids should be removed promptly.
LIMITED WARRANTY EXCLUSIONS AND CONDITIONS
•Yangzi’s Limited Warranties apply only to floors purchased from Yangzi. Proof of purchase is necessary to verify all warranty claims.
•The Limited Warranties do not apply to “seconds” or “mill trial” grade products.
•The Limited Warranties apply only to the original purchaser and the original installation site, and are not transferable.
•The Limited Warranties do not cover conditions or defects caused by improper installation, the use of improper adhesives, inadequate sub-flooring or improper sub-floor preparation.
•The Limited Warranties apply only to products installed indoors.
The Limited Warranty that Yangzi’s Crystal Surface Engineered Flooring panels will resist topical moisture damage is subject to
the following:
–The Limited Warranty covers only topical moisture resulting from normal household use, such as wet shoes, liquid spills, or dripping while exiting the bath tub or shower, provided such topical moisture is promptly removed.
–The Limited Warranty excludes damaged caused by flooding or continuous running water or other liquids.
–The Limited Warranty does not apply to panels installed in wet areas unless they are installed in accordance with Yangzi’s recommended installation guidelines for wet areas as set forth in the Yangzi Professional Installation Guide.
•The Limited Warranties do not cover construction-related damage.
•The Limited Warranty does not cover damage due to fluids of any source or type that are not removed within a reasonable period of time.
•The Limited Warranties do not cover panels that have been installed with obvious visual defects.
•The Limited Warranties do not cover conditions caused by improper use or maintenance, such as:
–Loss of gloss or build-up of dulling film due to lack of maintenance or improper maintenance.
–Damage resulting from failure to follow floor-care instructions.
–Scuffs, scratches, cuts, chipping, indenting or similar damage caused by gliders, castor wheels, vacuum cleaner beater bars, toys, or other objects.
–Damage caused by chemicals, burns, fires and other accidents.
–Damage caused by abuse (i.e. dragging heavy or sharp objects across the floor without proper protection).
–Failure to support furniture with floor protectors made of non-staining felt or non-pigmented hard plastic. Protectors
must be at least one inch in diameter and rest flat on the floor.
•The Limited Warranties do not cover variations of color, shade or texture of the panels you purchase from those shown on samples or photographs.
•The Limited Warranties for light commercial use do not cover panels that have been stored or installed in areas that are persistently wet (e.g. saunas or pool areas).
•Crystal surface engineered flooring is intended to be free-floated, and therefore should not be bound at anytime. If a heavy object is placed on the flooring, and a buckle area is formed, then Yangzi recommends the object is moved to a different location.
